We have rich experience in the development and support of large projects.
Software support and maintenance is a challenge for many companies. COMPRSA’s outsourcing maintenance and support services is a great way to reduce unnecessary costs and time and let your on-site IT team focus on more strategic plans.
If you have an IT infrastructure or a system that requires maintenance and upgrades, we are here to provide a range of enhancement services as well as a dedicated support team and offer various recommendations for fine-tuning.
We carefully outline service level requirements and customize our maintenance process for each client’s unique needs. Our services assist you to substantially lower your maintenance costs while providing service levels of high quality.
Our maintenance and support facilities include:
- Application upgrades and enhancements
- Comprehensive user support
- Bug fixing, tracking and reporting
- Fine-tuning and improvement to product functionality
- New features research and design
- Assistance in deployment and implementation
- Technical troubleshooting
Expert help in the creation of Reports, dashboards and analytics. Easily trainable technical personnel ready to answer support calls.
Retaining existing customers is as important as acquiring new ones. COMPRSA offers cost-effective methods to train your customers to use your applications efficiently.
Clients train our consultants and we work closely with our clients to provide call center training and support programs to their clients.
We analyze the client’s training needs, key performance indicators and SLAs agreed upon and conceive training modules that are tailor-made to suit customer requirements.
One of the biggest benefits for outsourced training is the financial saving for organizations. This also allows organizations to focus and concentrate on their core business.
Offshore telemarketing and training services are some of the key services offered in South Africa. We have a vibrant offshoring industry, which draws on the country’s linguistic, cultural and product affinity with the USA, UK and Europe to deliver distinctive quality across service lines.
COMPRSA’s telemarketing services can assist you with building leads, customer databases and also assist you in finding new customers.
When global companies outsource telemarketing to COMPRSA, they benefit from significantly lower costs, proven process quality and access to a trained, computer-literate, college-educated workforce with good presentation and communication skills.